Thank you for supporting Truthbase Theatricals and the TbT for Teachers Resource Library. Because our products are digital and are delivered immediately after purchase, we ask that you review this Refund Policy before completing your order.
1. Scope of This Policy
This Refund Policy applies to digital products purchased through the TbT for Teachers Resource Library, including downloadable resources, streaming videos, and other educational materials.
Because digital products are delivered immediately after purchase, all sales are final once access has been provided.
From time to time, Truthbase Theatricals may also offer live classes, camps, workshops, productions, or other in-person or virtual events. Refund, cancellation, transfer, and withdrawal policies for those programs will be provided at the time of registration and will govern those specific offerings.
2. Technical Issues
If you experience difficulty accessing or downloading a purchased resource, please contact us. We are committed to ensuring you receive the product you purchased and will work with you to resolve technical issues as quickly as possible.
Examples of technical issues may include:
- Broken or missing download links
- Corrupted files
- Inability to access streaming video
- Receiving the wrong product
3. Accidental Duplicate Purchases
If you accidentally purchase the same product more than once, please contact us within 30 days of your purchase. After verifying the duplicate transaction, we will either issue a refund for the duplicate purchase or apply the amount as store credit, at our discretion.
4. Requests for Refund Consideration
We understand that unusual situations may occasionally arise.
While we generally do not offer refunds for digital products, Truthbase Theatricals reserves the right to review refund requests on a case-by-case basis and may issue a refund or store credit when appropriate.
Nothing in this policy limits any rights you may have under applicable law.
5. Contact Information
If you have questions about this Refund Policy or need assistance with a purchase, please contact: